Visitor Center Manager

Amherst College Amherst, MA Full-time Education

Posted on May 7, 2024

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Visitor Center Manager

Amherst Campus
Full Time
JR5021

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Visitor Center Manager position. The Visitor Center Manager is a full-time, year-round position, starting at $21.93 per hour. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

As a member of the Visitor Relations Team, the Visitor Center Manager ensures each on-campus visitor has an excellent impression of the Amherst College community. The Manager is responsible for visitor reception, for coordinating the student interns and staff greeting our visitors, and serves as the primary staff for visitor greeting when interns/staff are not available and/or when volume is high. The Manager also has responsibility for ensuring that emails and phone calls are handled in a manner consistent with a close-knit small liberal arts college. Takes appropriate actions to support a diverse workforce and participates in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Summary of Responsibilities:

Visitor Programs

Ensures that all visitors are greeted by student assistants/interns or Admission staff, and serves as the primary receptionist for visitor greeting when interns/staff are not available and/or when volume is high
Trains students/staff on front desk procedures and sets standards for welcoming, professional visitor reception
Maintains Front Desk Information Manual
Ensures that the coordination of visitor engagement activities, and all student/staff training therein, reflects understanding of the attitudes, behaviors and skills necessary to serve a diverse prospective student population
Creates tour and information session calendar, including virtual programs, for publication in Slate
Coordinates the Admission Dean-on-duty and information session schedule
Schedules and coordinates room reservations for daily group information sessions
Ensures scheduled tours and group information sessions run smoothly and on schedule
Monitors student tour guide attendance and coordinates student assistant payroll
Maintains reports related to admission visitor counts
Works with the Communications team to monitor the supply of Admission and Financial Aid publications
Assures the reception and waiting room areas are orderly and well stocked with publications
Attends Visitor Relations Team meetings to discuss issues and improvements

Office of Admission Email & Phones

Ensures consistent phone coverage, by student interns or Admission staff, and serves as the primary receptionist when student assistants/interns or staff are not available and/or when volume is high
Ensures all incoming Admission emails receive expeditious response, coordinating assignments to Deans and email support from other Admission staff
Trains staff on email and phone procedures that reflect cultural competency and sensitivity to a diverse prospective student population

Administrative Support

Coordinates services and repairs for the Office of Admission vehicle
Scans, links, verifies and processes application materials
Coordinates necessary Visitor Center service and repairs with the Facilities Department
Interacts with Admission colleagues and all College staff in ways that reflect the College's commitment to building an inclusive work culture that leverages the diverse talents, experiences and perspectives of the people in our community

Qualifications:

Required

Bachelor's Degree or in lieu of a degree, 5 or more years of experience
3 years of related experience
Excellent verbal and written communication, interpersonal, organizational and customer service skills
Demonstrated time management skills
Proficiency in the use of technology, such as Google Workspace or Microsoft Office
Experience working with or demonstrated commitment to working with a diverse community

Preferred

Experience working with the CRM Slate

Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.

Interested candidates are asked to submit a resume, cover letter, and the names of three professional references online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Visitor-Center-Manager_JR5021

Apply Now

Visitor Center Manager

Amherst College

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