Community Center Manager

NATURE OF WORK:  The Carter Lake Community Center is owned and operated by the City of Carter Lake. This facility features a full-size gymnasium, walking track, fitness room, multipurpose room(s), warming kitchen, commons area, and customer service reception desk. The purpose of the Community Center Membership & Events Manager is to manage membership, rentals/events, and services including on-site and homebound meal program for the facility as well as oversight of department staff. 

EDUCATION STANDARDS:  

• Preferred a bachelor’s degree but not required.
• Two years management in a membership-based facility, public relations, or closely related field.
• One to two years experience working in a community recreation facility desired. Experience managing and coordination of events in a community setting.
• Fitness background and credentials

KNOWLEDGE, SKILLS, ABILITIES:  

• General knowledge of business, management, accounting, and budgeting.
• General knowledge and experience in planning, prioritizing, and organizing changing workload.
• Ability to multi-task and provide exceptional customer service to members, guests, and the public with professional and effective communication skills.
• Previous experience and knowledge of operating procedures of a membership-based facility required and experience in organizing & managing events in rentable spaces preferred.
• Ability to establish and maintain positive and effective working relationships with coworkers, the public, members & guests and other departments and agencies.
• The ability to effectively manage facility membership software, use of a personal computer, including word processing, copy and electronic viewing devices, phone, social media, and various other technology.
• CPR/First Aid, follow all safety protocol, and mandatory reporter requirements.
• Must possess a valid motor vehicle operator’s license.
• Must be available to work flexible hours, evenings and weekends.

 FUNCTIONS OF POSITION:

• Assists in the management of facility software, supplying reports monitoring members, guests and scheduled events, and services of the facility to maintain accurate financial records.
• Assist in oversight of membership services, events staff and fitness department.
• Work in coordination with the director on volunteers, hiring, training, discipline, and evaluation of personnel as needed.
• Provides administrative support by answering questions, maintaining correspondence with other departments, interfaces with community groups and actively promotes the facility throughout the community as needed.
• Helps to ensure all monthly schedule deadlines are complete and contributes to the welcoming atmosphere for the community.
• Assists as needed and gain approval as directed for building rentals requests in line with the outlined policies and facility availability.
• Meets regularly with the Community Center Director to revise and review facility membership sales, events & rentals, marketing materials, policies, procedures, comments and suggestions of members and guests including suggestions for program/activity recommendations.
• Ensure and assist in monitoring facility safety for assigned staff and members of the community using the building.
• Attend as directed by the director all relevant community engagement meetings, through the city and attend all relevant trainings needed of the position.
• Assist and/or delegate in fitness programming.

PHYSICAL REQUIREMENTS:

• Position requires excessive walking, as well as some moderate lifting up to 50 pounds.
• Work is performed primarily in a city community center or related facility. Some activities may be performed outdoors, where incumbents are exposed to varying temperatures, but seldom in inclement weather. Conditions may necessitate working in or around ice and snow.

SALARY RANGE: $35,000-$45,000