Automation Specialist

County of Chesterfield   Chesterfield, VA   Full-time     Manufacturing / Production / Operations
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Posted on July 6, 2021

Automation Specialist
Utilities
Hiring Range: $38,209 - $58,489
Deadline: 11:59 p.m. August 1, 2021


Chesterfield County's Utilities Department is seeking an Automation Specialist. Primary responsibilities include being the initial point of contact for the department's help desk. Help desk responsibilities include communicating over the phone and electronically with staff, researching questions using available resources; logging all help desk interactions; redirecting problems to the correct resources; identifying and escalating situations requiring urgent attention, and informing management of recurring problems. Provide Tier 1 level helpdesk support. Security administrator over Customer and Billing System, maintain inventory of broadband, cell phone and desk phone, maintain computer and software inventory system using BMC platform.

PLEASE NOTE: Must maintain personal mobile technology as a condition of employment. Perform other work as required. This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience. Successful candidate will possess an associate's degree in Information Systems or related field; two years of experience in technical support or related field; or an equivalent combination of training and experience. Experience with BMC Footprints ticketing system and inventory system a plus. Pre-employment drug testing, FBI criminal background check and education/degree verification required. A Chesterfield County application is required and must be submitted online by deadline. Visit chesterfield.gov/careers to view instructions and to complete and submit an application. (804) 748-1551.

An Equal Opportunity Employer Committed to Workforce Diversity