COUNTY OF CHESTERFIELD   CHESTERFIELD, VA   Full-time     Information Services / Technology (IT)
Posted on April 24, 2024
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eGovernment Services Web Content Analyst

Salary  $76,785.00 - $103,658.00 Annually
Location Chesterfield, VA
Job Type Full-Time
Job Number 24-00923
Department Information Systems Technology

Closing Date

5/5/2024 11:59 PM Eastern


Why Chesterfield County
Join our eGovernment Services team at Chesterfield, where every conversation is an opportunity to transform how people experience public services online. We're looking for a creative, detail-oriented individual who is passionate about building digital engagement and creating innovative solutions to improve web-based communications.
What You Will Do

  • Actively drive and manage the technical and strategic aspects of content management to identify and implement the best-fitting solutions for service delivery goals.
  • Work collaboratively with peers, partner departments and county leadership to develop digital solutions, manage websites and support other content delivery channels.
  • Analyze current customer experiences, applying user empathy, data and insights to inspire new approaches in meeting organizational goals.
  • Lead discovery and technical demonstration activities, understanding customer needs and overall goals through trainings, workshops and content reviews.
  • Develop actionable plans for enhanced digital experiences, focusing on user-friendly content management, accessibility compliance and engaging web interfaces that meet the community's needs.
  • Provide guidance in engagement strategy, business transformation and digital and innovation capabilities.
  • Perform other work as required.
Knowledge, Skills and Abilities 
  • Bachelor's degree in information systems or related field and five years of working experience with a minimum of three years’ experience with web content management systems; or an equivalent combination of training and experience.
  • Strong verbal and written communication abilities.
  • Proficiency with web content management systems (CMS) and enterprise document and collaboration platforms.
  • Experience in UX methodologies, with a strong understanding of human-centered design principles, to enhance the usability and accessibility of web content and interfaces.
  • Strong technical and analytical skills to improve processes and content delivery through automation and innovative solutions.
  • Proficiency in designing and implementing user-friendly online forms for efficient data collection and service delivery, ensuring a seamless user experience.
  • Technical proficiency in enterprise tools Microsoft Office365 and Adobe Creative Suite to create, manage and enhance digital content.
 What Sets You Apart
  • Strategic thinking with the ability to exercise independence and sound judgment.
  • Demonstrated ability to continuously learn and devise solutions in a service-oriented environment, adapting to evolving requirements and objectives. 
  • Passion for public service and engagement, with a strong desire to make a difference in the community.
Career Development and Work Environment
  • This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
  • Enjoy a flexible hybrid work environment, allowing for a balance of in-office collaboration and remote productivity.
Additional Requirements
  • Must maintain personal mobile technology as a condition of employment.
  • Pre-employment drug testing, FBI criminal background check and education/degree verification required.
  • This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.



Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion