Deputy 9-1-1 Director

Eastern Shore of Virginia 9-1-1 Communications Center   Accomac, VA   Full-time     Law Enforcement / Security
Posted on October 6, 2021

The Eastern Shore of VA 9-1-1 Commission is seeking an experienced professional to serve as the Deputy Director of the ESVA 9-1-1 Communications Center. This newly created position will be responsible for assisting the Director in planning, managing, organizing, staffing, and directing the operations of the Center, as well as, coordinating assigned activities with other agencies.

Roles & Responsibilities

The Deputy 9-1-1 Director will report to the 9-1-1 Director and supervise the 9-1-1 Supervisors positions. These positions, as a team, will administer the daily operations and activities of the 9-1-1 Center.

Essential Functions:

  • Supervises employees, performing related human resources functions and completing necessary paperwork.
  • Assists in directing financial operations of the 9-1-1 Commission including development and monitoring of budget.
  • Assists in overseeing all functions necessary to implement the 9-1-1 Commission’s Emergency Communications Operation.
  • Coordinates the implementation of a new radio system for the Center.
  • Assists in developing policies and procedures which ensure compliance with county, state, and federal rules/regulations.
  • Keeps abreast of technology necessary to operate efficiently and effectively.
  • Assists in overseeing the training programs of the Center.
  • Coordinates and facilitates the repair and maintenance of the Fire-EMS radio system, Computer-Aided Dispatch, Call Handling Equipment, IT network, and telecommunications systems.
  • Assists as liaison for the 9-1-1 Commission on state, regional and local boards, committees and other bodies as required.
  • Assists in communicating decisions and other information related to radio system operation to 9-1-1 Commissioners, county officials, and vendors as necessary.
  • Assists in administering the career development program, handling exit interviews and employee awards/recognition programs.
  • Assists in administering the 9-1-1 Commission’s recruitment, hiring and retention process.
  • Assists with information requests related to communications tapes, records, computerized documentation and assists in handling requests under FOIA.
  • Prepares reports and makes presentations as needed.
  • Performs related/other work as assigned.

Qualifications, Education & Experience

Education or experience equivalent to graduation from an accredited college or university with a bachelor's degree in Business Administration, Public Administration, Emergency Management, or a related field is required. The ideal candidate will have three or more years of progressively responsible administrative or management experience in the operation of an emergency communications function. Extensive, broad management experience is desired. Preferred applicants will possess strong knowledge of 9-1-1 technical operations and of public safety communications systems; strong skills in the use of computers and software; working knowledge of two-way radio, Computer Aided Dispatch, Call-Handling Equipment, and Enhanced 9-1-1 Systems; and technical knowledge of wireline and wireless telecommunications. Applicants should also have the skills and abilities to handle multiple projects simultaneously and to communicate effectively both verbally and in writing. APCO International RPL and NENA ENP certifications will be well-received. This position will require a background check.

Compensation & Benefits

The anticipated hiring salary range is $57,000-$62,000 depending on qualifications and experience. The successful candidate will be offered a full benefits package including participation in the Virginia Retirement System, health insurance coverage, Deferred Compensation, Flexible Spending (Health), paid time off, professional development support and other benefits as identified and approved by the ESVA 9-1-1 Commission.