PEER SUPPORT SPECIALIST
Under supervision of the Supervisor, this position is responsible for providing education and training to adults with serious mental illness aimed at developing problem-solving skills, enhancing self-esteem, improving social and relationship skills and facilitating enhanced community integration and recovery. This may include conducting personal interactions with clients to promote peer-to-peer support, working with other Agency Staff, Community Providers, to ensure healthy progression towards goals. Serves as a link and conduit for information between the consumer, their services within GPCS, Community Resources, and peer-run services available to the consumer. This includes responsibilities toward consumers such as engaging with them and/or their families prior to and following initial appointments, keeping them abreast of the same day access process, seeing that they are aware of services available at same day access and program assignment phase of treatment, assisting in exploring their treatment options and, when appropriate, connecting consumers with community resources, peer counselors or other peer services.
The individual in this position will have personal experience and demonstrated recovery from a mental health condition. Advocating for persons with substance use and mental illness within the service sector and the community at large is a major component of this position.
JOB EXPECTATIONS AND ESSENTIAL FUNCTIONS
• Provides recovery support, coaching and outreach services to current and potential
consumers in the field; provides orientation to peer support and liaison services.
• Represents and promotes GPCS services and programs to community partners; serves
as liaison between consumers, service providers and GPCS staff.
• Provides motivational prompting and informational support to consumers; encourages
and provides positive reinforcement and support to consumers.
• Conducts individual sessions with each assigned consumer regarding progress,
recovery and post treatment.
• May train consumers on use of electronic devices including computers, laptops,
smartphones and tablets; assist with developing resumes and employment skills as
• Schedules and performs quarterly follow-ups with client.
• Directs clients to available community resources related to recovery, social services and
employment opportunities; maintains current knowledge of available resources; identifies
community areas that may benefit from outreach efforts.
• May prepare and submit project status reports; prepare project agendas for activities
and meetings; maintain consumer files, in accordance with agency, Medicaid, licensure,
and special grant requirements.
• Assists with same day access support for consumers; monitors and maintains
satisfactory same day access and follow up percentages.
• Visits consumers in treatment centers, recovery centers, home and other community
locations to provide support and document progress.
• Transports clients to and from appointments as needed; provides child minding services
for consumers int the agency lobby only as needed so consumers can participate in
• Provides information to appropriate Agency staff relating to consumers progress.
• Assist and support psycho-educational activities (anger management, team building,
conflict resolution, coping skills, and personal space relationships) and conduct groups
to teach consumers about mental health, wellness, self-help in a recovery-based
• Model and encourage good work skills and appropriate social skills for consumers.
• Develop, engage, and sustain healthy, positive working relationships with consumers.
• Collaborate between other members of the clinical team to ensure coordination of care
• Assist consumers in development of their own Wellness Recovery Action Plan.
• Ensure that documentation reflects progress toward Treatment Plan goals or identify
barriers to the achievement, in a specific, clear concise language.
• Attend staff meetings as required, in-service training sessions, conferences, workshops,
seminars related to the provision of developmental services for professional and
• To perform other assigned duties as necessary within established policy and
High School Diploma/GED
One year providing services to individual with substance use and mental health
disorders. May include services provided during volunteer and internship positions.
Personal experience with substance use and mental health conditions and recovery
Position will be required to possess a valid Virginia driver's license
Completion of Certified Peer Specialist Program (post hiring)