Student Accounts Director/Bursar (FP137A)
Student Accounts Director/Bursar (FP137A)
ODU is seeking candidates for a Student Accounts Director/Bursar (full-time, 12 month) position. The Student Accounts Director/Bursar works to develop and implement short- and long-range departmental goals, objectives, policies, and operating procedures. The position leads the Student Accounts, Third Party Billing and Cashiering staff; manages the programs administrated by the offices; develops and implements new initiatives and ensures compliance with rules and regulations that govern federal state, and institutional student aid programs, privacy of data, taxation, and collection practices. The position works collaboratively with the Registrar and Financial Aid partner offices to develop strategies and lead efforts to improve the student customer service experience.
Required Education: Master’s degree in accounting, finance, business or related field (or a combination of education and experience that equates to an advanced degree).
Required Qualifications:
• Demonstrated supervisory skills with the proven ability to manage large, multi-functional teams, building on efficient and positive office culture and empowering teams to provide the highest levels of customer service.
• Strong project management and organizational skills to include ability to multi-task, organize, prioritize and follow multiple projects and tasks with competing priorities through to completion with attention to detail and within specified deadlines.
• Demonstrated knowledge of federal and state regulations related to student accounts, including Title IV and FERPA.
• Demonstrated ability to analyze problems, identify solutions, and take appropriate action to resolve problems using sound judgement and decision-making processes and to maintain strict confidentiality related to sensitive information.
• Understanding of financial principles and internal controls and demonstrated ability to apply those principles in an operational environment.
• Thorough knowledge of AIR technology systems, as is an understanding of TouchNet, FlyWire (or related technologies).
• Strong customer orientation while using diplomacy and discretion in all interactions.
• Excellent interpersonal oral and written communication skills with the ability to work effectively with campus partners and collaboratively as a team.
• Propensity to thrive and flourish in a rapidly changing environment, energized by the opportunity to offer a consistent and disciplined approach to new challenges.
• Relevant professional experience (typically, eight or more years) in student accounts, financial aid, or accounting related area.
• Experience as a leader, providing vision and clear communication of vision at varying levels of the university and division.
Preferred Qualifications:
• Excellent computer skills are preferred with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams. Banner experience a plus.
Conditions of Employment: This position is required to file a Statement of Economic Interest upon hire.
Review Date: This position is open until filled.
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.