Student Services Specialist
Old Dominion University
Norfolk, VA
Full-time
Education
Posted on April 24, 2024
Posting Details
Posting Details
Working Title
Student Services Specialist
Position Number
00229A
Department
REGISTRAR'S OFFICE
Location
Norfolk, VA
Type of Position
Classified
Type of Job
Full Time
EEO Category
C Technicians
Job Description
To provide outstanding enrollment-related service to students, faculty, and other administrative offices. To review applications and make initial decisions regarding students' eligibility for instate tuition. To interpret Virginia law and uphold policies.
Type of Recruitment
Knowledge, skills and abilities
Exceptional customer service skills and a high level of attention to detail. High level of proficiency with typical office software, including word processing, spreadsheet, and database software. Effective time management and organizational skills, with the ability to multi-task in a fast-paced environment where high levels of accuracy are essential. Excellent oral and written communication skills, with the ability to explain complex policies and procedures to individuals from diverse backgrounds. Demonstrated ability to interpret complex policies and procedures and make decisions based on established criteria. Ability to exercise judgment where a specific situation may not be directly addressed by a rule, or the rule may be ambiguous.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable experience interpreting and explaining complex rules and/or regulations and policies to individuals from diverse backgrounds. Some experience multi-tasking in a fast-paced environment while maintaining high levels of accuracy.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Working knowledge of student information system (e.g. Banner Student, PeopleSoft Campus Solutions or a similar program). Considerable progressively responsible experience providing customer service and administrative support for an enrollment services function in a college or university setting. Working knowledge of Virginia Domicile laws. Some experience with Domicile determinations. Some experience working in a higher education environment and some familiarity with the admissions process.
Conditions of Employment
This is an on-campus position and not eligible for remote work.
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 36,250
Posting Detail Information
Job Requisition Number
S02617
Job Open To
General Public
Open Date
04/22/2024
Close Date
Open Until Filled
Yes
Special Instructions Summary
None
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
www.odu.edu
Department Home Page
www.odu.edu/registrar
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Working Title
Student Services Specialist
Position Number
00229A
Department
REGISTRAR'S OFFICE
Location
Norfolk, VA
Type of Position
Classified
Type of Job
Full Time
EEO Category
C Technicians
Job Description
To provide outstanding enrollment-related service to students, faculty, and other administrative offices. To review applications and make initial decisions regarding students' eligibility for instate tuition. To interpret Virginia law and uphold policies.
Type of Recruitment
Knowledge, skills and abilities
Exceptional customer service skills and a high level of attention to detail. High level of proficiency with typical office software, including word processing, spreadsheet, and database software. Effective time management and organizational skills, with the ability to multi-task in a fast-paced environment where high levels of accuracy are essential. Excellent oral and written communication skills, with the ability to explain complex policies and procedures to individuals from diverse backgrounds. Demonstrated ability to interpret complex policies and procedures and make decisions based on established criteria. Ability to exercise judgment where a specific situation may not be directly addressed by a rule, or the rule may be ambiguous.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable experience interpreting and explaining complex rules and/or regulations and policies to individuals from diverse backgrounds. Some experience multi-tasking in a fast-paced environment while maintaining high levels of accuracy.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Working knowledge of student information system (e.g. Banner Student, PeopleSoft Campus Solutions or a similar program). Considerable progressively responsible experience providing customer service and administrative support for an enrollment services function in a college or university setting. Working knowledge of Virginia Domicile laws. Some experience with Domicile determinations. Some experience working in a higher education environment and some familiarity with the admissions process.
Conditions of Employment
This is an on-campus position and not eligible for remote work.
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 36,250
Posting Detail Information
Job Requisition Number
S02617
Job Open To
General Public
Open Date
04/22/2024
Close Date
Open Until Filled
Yes
Special Instructions Summary
None
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
www.odu.edu
Department Home Page
www.odu.edu/registrar
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How would you describe your Customer Service philosophy?
(Open Ended Question) - * Describe your experience interpreting, explaining, and applying policy.
(Open Ended Question) - * Please describe your working knowledge of information systems and computer software to include Microsoft Office products.
(Open Ended Question) - * I understand that this is not a remote position and I will be required to work on campus.
- Yes
- No
Required Documents
- Resume
- Cover Letter/Letter of Application
- Contact Information for Professional References
- Yellow Layoff Form
- Blue Layoff Card
- AHP Letter
