VA School Certifying Official
Old Dominion University
Norfolk, VA
Full-time
Education
Posted on April 24, 2024
Posting Details
Posting Details
Working Title
VA School Certifying Official
Position Number
00230A
Department
REGISTRAR'S OFFICE
Location
Norfolk, VA
Type of Position
Classified
Type of Job
Full Time
EEO Category
C Technicians
Job Description
To serve as a VA certifying official by reviewing claims for VA benefits, primarily for Post-911 GI Bill recipients, and by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email. To monitor the University's VA Work-Study program.
Type of Recruitment
Knowledge, skills and abilities
Considerable knowledge of customer service techniques.
Working knowledge of GI Bill benefits.
Effective verbal and written communication skills.
Demonstrated ability to interpret and explain policy.
Demonstrated ability to prioritize work and work independently.
Demonstrated ability to use Excel and perform mathematical calculations.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable experience in providing customer service.
Basic experience in being attentive to detail, to include auditing records, performing basic mathematical calculations, and problem solving.
Basic experience interpreting, explaining, and applying policy.
Basic experience prioritizing work from multiple sources using time management skills and making decisions independently.
Basic experience with Microsoft Excel.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Considerable experience in providing customer service to veterans and military-affiliated persons.
Basic experience with Enrollment Manager and other veteran websites.
Some experience with Banner or similar student information or records system.
Some experience querying data.
Some experience documenting processes and training others.
Some experience working with military-affiliated persons.
Possess Department of Veteran's Affairs School Certifying Official Training
Conditions of Employment
This is an on-campus position and not eligible for remote work.
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 33,500
Posting Detail Information
Job Requisition Number
S02627
Job Open To
General Public
Open Date
04/22/2024
Close Date
Open Until Filled
Yes
Special Instructions Summary
None
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
www.odu.edu
Department Home Page
www.odu.edu/registrar
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Working Title
VA School Certifying Official
Position Number
00230A
Department
REGISTRAR'S OFFICE
Location
Norfolk, VA
Type of Position
Classified
Type of Job
Full Time
EEO Category
C Technicians
Job Description
To serve as a VA certifying official by reviewing claims for VA benefits, primarily for Post-911 GI Bill recipients, and by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email. To monitor the University's VA Work-Study program.
Type of Recruitment
Knowledge, skills and abilities
Considerable knowledge of customer service techniques.
Working knowledge of GI Bill benefits.
Effective verbal and written communication skills.
Demonstrated ability to interpret and explain policy.
Demonstrated ability to prioritize work and work independently.
Demonstrated ability to use Excel and perform mathematical calculations.
Special licenses, registration or certification
None
Education or training
None
Level and type of experience
Considerable experience in providing customer service.
Basic experience in being attentive to detail, to include auditing records, performing basic mathematical calculations, and problem solving.
Basic experience interpreting, explaining, and applying policy.
Basic experience prioritizing work from multiple sources using time management skills and making decisions independently.
Basic experience with Microsoft Excel.
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Considerable experience in providing customer service to veterans and military-affiliated persons.
Basic experience with Enrollment Manager and other veteran websites.
Some experience with Banner or similar student information or records system.
Some experience querying data.
Some experience documenting processes and training others.
Some experience working with military-affiliated persons.
Possess Department of Veteran's Affairs School Certifying Official Training
Conditions of Employment
This is an on-campus position and not eligible for remote work.
This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.
Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 33,500
Posting Detail Information
Job Requisition Number
S02627
Job Open To
General Public
Open Date
04/22/2024
Close Date
Open Until Filled
Yes
Special Instructions Summary
None
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
www.odu.edu
Department Home Page
www.odu.edu/registrar
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How would you describe your Customer Service philosophy?
(Open Ended Question) - * Please describe your experience with reconciling data from different source documents while paying close attention to detail.
(Open Ended Question) - * During high volume work periods, describe your time management skills and give specific examples?
(Open Ended Question) - * I understand that this is not a remote position and I will be required to work on campus.
- Yes
- No
Required Documents
- Resume
- Cover Letter/Letter of Application
- Contact Information for Professional References
- Yellow Layoff Form
- Blue Layoff Card
- AHP Letter
