Ambulatory Call Center Team Leader
Ambulatory Call Center Team Leader
SUNY Upstate Medical University is currently seeking an Ambulatory Call Center Team Leader to join the Ambulatory Call Center department. Blend of remote and in office schedule available. The Ambulatory Call Center Team Leader is responsible for providing day to day leadership and support to the Ambulatory Call Center. The Team Leader will oversee and participate in all related call center duties, including providing guidance and support to staff as needed. The Team Leader will develop staff schedules, participate in recruitment, orientation and performance management processes and assure procedures are complete and current. Other duties include monitoring and instructing staff to ensure smooth call flow and high customer service standards. The Team Leader facilitates open lines of communication with staff, supervisor, nursing, patients and families; and creates optimal customer service initiatives to improve availability and access to the departments we serve.
Qualifications: Associate’s Degree and three (3) years of relevant administrative experience, preferably in a hospital or medical call center setting, or equivalent combination of education and experience. Excellent written/oral communication, organizational and computer skills are required. Previous supervisory experience required. Knowledge of medical terminology and customer service training is preferred.
If you are interested in joining our team, we encourage you to review the complete posting for this position at https://careers.upstate.edu/en-us/job/506575/ambulatory-call-center-team-leader and apply.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.