Information Center Assistant (Temporary)
Tarrant County College District
Fort Worth, TX
Full-time
Administration / Clerical
Posted on May 16, 2024
Please view posting details below. To apply to this posting, please click the link above.
Position Information
Job Title
Information Center Assistant (Temporary)
Posting Number
F006109
Position Status
Full Time
Assignment Length
This field only applies to Faculty
Grant Funded
No
Category
Clerical
Class Code
35
Starting Pay
$16.55
Special Note
Location
District
Department
DT Student Affairs
Job Summary
The Information Center Assistant plays a key role in helping new to college prospects and current students by providing excellent customer care in enrollment and technical support within a contact center environment.
Primary Duties and Responsibilities
Essential Performance Requirements*
• Provides phone, email and chat support within a contact center environment
• Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students
• Accurately creates, escalates and closes customer cases
• Effectively collaborates and communicates with co-workers by submitting updates and event announcements.
• Accurately creates and edits knowledge base articles
• Detail oriented with the ability to multi-task and follow procedures
• Ability to think independently and make decisions
Service Excellence
• Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions
• Supports the mission, values, goals, and principles of the College
*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
• High School diploma or General Equivalency Diploma (GED)
• One year experience working in a contact center environment or equivalent customer service experience
Preferred Qualifications
• Associate's degree or 60 college hours
• Student or work experience at TCC or another institution of higher learning
• Bilingual in verbal and written English and Spanish OR Vietnamese
Knowledge, Skills and Abilities
• Proficient with Windows and Mac OS operating systems with superb navigation skills utilizing various browser applications
• Professional telephone etiquette with excellent oral and written communication skills
Physical Demands and Work Environment
Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary
This is a full-time temporary position.
Posted
05/15/2024
Posting Contact Summary
Should you have questions specific to this position please contact the following individual
Contact
Beth Hargrove
*
beth.hargrove@tccd.edu
Applicant Documents
Required Documents
- Resume / Curriculum Vitae
- Cover Letter
- Unofficial Transcripts
- Certification / License
- Military/Foster Care Preference Documentation
Required fields are indicated with an asterisk (*).
- * Please select the highest level of education you have completed.
- High School Diploma / GED
- 60 or more College Credit Hours
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None of the above
- * Please list any certification or licensure you have that is directly related to this position.
(Open Ended Question) - * How many years of experience do you have working in a contact center environment/customer service experience?
- Less than 1 year of experience
- 1 year of experience
- 2 years of experience
- 3 years of experience
- 4 years of experience
- 5 or more years of experience
- * Please describe your experience (responses are used to determine eligibility).
(Open Ended Question) - * How many years of experience do you have working in a college or university setting?
- Less than one year of experience
- 1 year of experience
- 2 years of experience
- 3 years of experience
- 4 years of experience
- 5 or more years of experience
- * Are you fluent in one or both of the following languages?
- Yes, Spanish
- Yes, Vietnamese
- Yes, both Spanish and Vietnamese
- No, I am not fluent in either
- * How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)?
- Advanced
- Intermediate
- Beginner
- None
- * How would you rate your experience with web-based software?
- Advanced
- Intermediate
- Beginner
- None
- * How long have you been in your current role with TCC?
- Less than 6 months
- More than 6 months
- I am not a current TCC employee
- I am a current TCC student employee
