Mortgage Loan Processor

Multiple Locations! 
Reports to: Retail Lending Manager
FLSA Status: Non-Exempt
Salary Range: $18.00 to $22.00 Hourly
EEO Statement: We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Summary:
The Mortgage Loan Processor plays a pivotal role in managing the administrative
aspects of residential lending processes. This position involves tasks such as verifying
database information, coordinating property appraisals, and ensuring compliance with
regulatory requirements.
Essential Duties and Responsibilities:
● Verify Encompass database information for accuracy.
● Conduct preliminary review of credit reports.
● Coordinate property appraisals and deliver appraisal reports to customers.
● Order flood determinations.
● Generate and send Loan Estimates, Settlement Service Provider's paperwork, and
Home Counseling Providers paperwork.
● Track receipt of 3-day disclosures.
● Conduct Mavent Compliance Testing.
● Perform preliminary and final review of loan documentation.
● Send customer correspondence.
● Maintain daily pipeline and provide support to branch personnel and customers.
Required Education/Experience:
● High School Diploma or equivalent.
● Customer service experience.
● Effective verbal and written communication skills.

● Strong organizational skills with the ability to manage multiple tasks and meet
deadlines.
● Ability to work independently and in teams.
● Proficiency in Microsoft Office Programs, especially Excel and Word.
Preferred Education/Experience:
● Associate’s degree or higher in a business-related field.
Position Type/Expected Hours:
● Full-time position with office hours Monday to Friday, 8:30 am to 5:00 pm, and
occasional Saturdays.
● Evening and weekend work may be required as job duties demand.
Travel:
● Occasional travel using personal vehicle, including overnight travel.
● Valid driver’s license required.
Language Skills:
● Proficiency in primary language(s) used in the workplace.
● Bilingual skills a plus.
● Ability to effectively communicate and respond to questions from managers and
customers.
Physical Demands:
● Largely sedentary role, requiring use of typical office equipment.
● Ability to communicate in person and/or by telephone.
Work Environment:
● Typical office/retail environment with ambient room temperatures and lighting.
Other Duties:
● This job description may not cover all activities, duties, or responsibilities
required.

● Duties, responsibilities, and activities may change at any time with or without
notice.

Affirmative Action Plan/Equal Employment Opportunity Statement:
Trustco Bank is an equal opportunity/affirmative action employer. We afford equal
employment opportunities to all qualified persons without regard to race, color, religion,
sex, national origin, age, marital status, genetic information, disability, or protected
veteran status. This includes but is not limited to hiring, placement, treatment during
employment, rates of pay, selection for training, and termination. We cooperate fully
with applicable regulations of the Civil Rights Act and legislation on Equal Employment
Opportunity.