Patient Financial Services Rep/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on April 18, 2024
Posting Details
Posting Details
Job Title
Patient Financial Services Rep/UKHC
Requisition Number
RE44944
Working Title
Patient Financial Services Rep/UKHC
Department Name
H4014:Patient Accounts
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions.
Shift
Day shift, Monday – Friday
Job Summary
Under the Patient Financial Services Supervisor direction, the Patient Financial Services Representative for Collections representative is responsible for collecting and resolving inpatient and outpatient accounts from governmental, commercial, and/or managed care payers. This representative is expected to be familiar with the hospital and departmental policies and procedures and has the ability to utilize all resources within the hospital and department to accomplish assigned job duties. The PFS Representative will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate degree; third party insurance claims follow-up/collections experience; and medical, office and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.
Deadline to Apply
04/24/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Financial Services Rep/UKHC
Requisition Number
RE44944
Working Title
Patient Financial Services Rep/UKHC
Department Name
H4014:Patient Accounts
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions.
Shift
Day shift, Monday – Friday
Job Summary
Under the Patient Financial Services Supervisor direction, the Patient Financial Services Representative for Collections representative is responsible for collecting and resolving inpatient and outpatient accounts from governmental, commercial, and/or managed care payers. This representative is expected to be familiar with the hospital and departmental policies and procedures and has the ability to utilize all resources within the hospital and department to accomplish assigned job duties. The PFS Representative will also participate in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate degree; third party insurance claims follow-up/collections experience; and medical, office and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.
Deadline to Apply
04/24/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please describe your experience processing healthcare patient and payor deposits.
(Open Ended Question) - * How many years of experience do you have processing healthcare payor remittances?
- 0 years
- 1 to 2 years
- 2 to 3 years
- 3 to 5 years
- Over 5 years
- * How many years of paid work experience do you have in a banking or financial role?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * How many years of experience do you have with financial transactions (accepting payment for services, preparing bank deposits, etc.)?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years, up through 10 years
- More than 10 years
- * Please choose the answer that best describes your amount of paid, full-time employment with data entry.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Describe your employment experience involving data entry.
(Open Ended Question) - * Please describe the most difficult accounts receivable issue you were directly responsible for resolving in your paid work experience. Include specific details regarding the issue and the steps you took to resolve it.
(Open Ended Question) - * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Institute for Diversity in Health Management
- A Colleague, Friend and/or Family Member
- None of the Above
Required Documents
- Resume
- Cover Letter
