STEPS Patient Relations Assistant (Medical Office)
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on April 25, 2024
Posting Details
Posting Details
Job Title
STEPS Patient Relations Assistant (Medical Office)
Requisition Number
TE08194
Department Name
3J532:STEPS Temporary Employment
Work Location
Lexington, KY
Salary Range
$15.20
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
High School Diploma
Required Related Experience
Customer service, data entry
Required License/Registration/Certification
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.
Shift
Day shift. Monday – Friday, up to 40 hours per week. Other shifts could be assigned if needed.
Job Summary
The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephones. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.
Skills / Knowledge / Abilities
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Will work with electronic scheduling and registration systems.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Related experience and proven track record of providing exceptional customer service preferred. Prior patient registration, patient scheduling, medical records, and insurance verification experience highly preferred.
Deadline to Apply
05/08/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
STEPS Patient Relations Assistant (Medical Office)
Requisition Number
TE08194
Department Name
3J532:STEPS Temporary Employment
Work Location
Lexington, KY
Salary Range
$15.20
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
High School Diploma
Required Related Experience
Customer service, data entry
Required License/Registration/Certification
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.
Shift
Day shift. Monday – Friday, up to 40 hours per week. Other shifts could be assigned if needed.
Job Summary
The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephones. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.
Skills / Knowledge / Abilities
The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Will work with electronic scheduling and registration systems.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Related experience and proven track record of providing exceptional customer service preferred. Prior patient registration, patient scheduling, medical records, and insurance verification experience highly preferred.
Deadline to Apply
05/08/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- What does customer service mean to you?
(Open Ended Question) - Do you have experience with medical billing and payments?
- Yes
- No
- Where did you see this position advertised other than UK's online employment site?
- Association of Professional Chaplains website
- CareerBuilder.Com
- Indeed.com
- Family/Friend/Colleague
- Other job board
- None of the above
Required Documents
- Resume
- Cover Letter
