SYSTEM SUPPORT ANALYST
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Information Services / Technology (IT)
Posted on April 15, 2024
Hiring Department
Division of Information Technology
Job Description
This computer technician position is focused on supporting the faculty, staff and students in the College of Veterinary Medicine and the Veterinary Health Centers. No two days are alike, and you will consistently be learning new things.
Standard job duties include but are not limited to:
Answer inquiries concerning technology including questions regarding usernames, passwords, MFA, networking, email, general purpose software and hardware.
Install and configure desktop computer systems running Windows, Macintosh OS and peripherals.
Help faculty, staff and students get connected to the campus network via VPN from off-campus and wireless or wired connections on-campus.
Relocate computers and peripherals in labs and faculty/staff offices as required including updating inventory as these changes occur.
Research, quote, and deploy new hardware and software purchases.
Assist with virus/malware remediation.
Assist with classroom technology including projectors, cameras, sound and video.
Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.
Minimal same day travel may be required to visit and service offsite locations.
Shift
Monday - Friday, 8am - 5pm
Minimum Qualifications
High school diploma required.
Experience supporting computer device hardware, software and operating systems.
In depth knowledge of Microsoft Windows and Microsoft Office
Macintosh support experience.
Strong customer service and communication skills
Ability to lift and maneuver 50 pounds.
Valid Driver's License
Preferred Qualifications
Experience with both Windows and Macintosh operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable.
Individuals who are proactive, detail-oriented, deadline conscious and can manage multiple responsibilities.
Anticipated Hiring Range
Salary Range: $18.00 - $25.00, commensurate with experience and education
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Application Materials
Application, resume & cover letter
Sponsorship Information
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
Other Information
Websites of interest:
College of Veterinary Medicine: http://cvm.missouri.edu/
Veterinary Health Center: http://vhc.missouri.edu/
Division of Information Technology: https://doit.missouri.edu/
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-7976.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
