SYSTEM SUPPORT ANALYST
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Information Services / Technology (IT)
Posted on April 17, 2024
Hiring Department
Division of Information Technology
Job Description
This IT position is primarily focused on supporting the computing needs for faculty and staff in the College of Agriculture, Food and Natural Resources (CAFNR).The diversity of tasks and people in CAFNR will keep you engaged making each day full, rewarding and enjoyable.Primary job duties include:
· Install and configure Windows & Macintosh computer systems and associated peripherals.
· Help faculty and staff get connected to the campus network via VPN from off-campus and wireless or wired connections on-campus.
· Troubleshoot technology remotely and in-person, including issues with usernames, passwords, MFA, networking, email, software, and hardware.
· Setup and support desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required.
· Research, quote, and deploy new hardware and software purchases.
· Maintain computer inventory.
· Manage service requests via ticketing system.
· Assist with virus/malware remediation.
· Collaborate with coworkers and supervisor on device solutions and policy compliance.
Because of the nature of this position, it is primarily located on the Mizzou campus in Columbia, MO. We try to be flexible and occasional remote work arrangements can be discussed as needed. Although rare, there may be some travel to in-state offsite CAFNR research centers.
Shift
Monday - Friday, 8am - 5pm
Minimum Qualifications
High school diploma required.
One year experience supporting computer device hardware, software and operating systems.
Microsoft Windows, Macintosh and MS Office support experience.
Strong in-person and remote customer service skills.
Ability to lift and maneuver 50 pounds.
Valid driver license.
Preferred Qualifications
Experience with both Windows and Macintosh operating systems, computer management systems such as Microsoft Configuration Manager and JAMF, Active Directory, and Group Policy would be desirable.
Individuals who are good communicators, proactive, detail-oriented, deadline conscious and can manage multiple responsibilities.
Anticipated Hiring Range
Salary Range: $14.51 - $25.27 Commensurate with experience
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR
Application Materials
Completed application, resume and cover letter
Other Information
Visit the CAFNR website (https://cafnr.missouri.edu/) to learn more about the programs you will be supporting.Visit the CAFNR website (https://cafnr.missouri.edu/) to learn more about the programs you will be supporting.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
