Data Collection Shift Supervisor- Social Work Research & Public Service (Part-Time)
University of Tennessee, Knoxville
Knoxville, TN
Full-time
Research
Posted on April 20, 2024
Data Collection Shift Supervisor - Social Work Office of Research & Public Service (SWORPS)
Temporary Part-time
Data Collection Shift Supervisor
The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Data Collection Shift Supervisor. As a member of the SWORPS' Center for Applied Research and Evaluation (CARE), this position works in collaboration with the Call Center Supervisor and Call Center employees to cover data collection for several sponsored projects. The external funding for this position varies from year to year so the specific responsibilities vary with each project.
Position location, Knoxville, TN.
Schedule is semi-flexible, minimum of 15 hours a week, but typically 20-25 hours a week. Must be able to work evening shifts and some weekend shifts. This position is posted as a temporary role, but there is the potential for permanent placement.
The Data Collection Shift Supervisor responsibilities will include, but not limited to:
Primary Duties:
- Learn to conduct telephone interviews in the Call Center
- Supervise up to 22 data collectors each shift
- Monitor data collector job performance/productivity
- Assist with training new data collectors and training data collectors for each call center project/study
- Troubleshooting computer issues, call station equipment issues, and issues with CATI interviewer and supervisor software
- Answer incoming calls
- Data entry
- Prepare mailings for call center projects
- Assist with calling/data collection for certain projects
- Other duties as assigned
Qualifications :
Education:
- High school diploma or GED required
- Basic computer skills
- Must have high attention to detail
- Knowledgeable about survey data collection
- Knowledgeable about basic computer and electronic troubleshooting
- Demonstrated strong communication skills
- Ability to prioritize tasks, follow through to complete assignments in a timely and accurate manner
- Ability to work on multiple projects/tasks simultaneously
- Previous experience working in a call center
- Experience with WinCati software
