IT Technician (Academic Support)

Nature of Work             

(Entry Level Skilled) Examples of IT focus areas include Networking, Software, Systems or Security.

Install/Config/Maintain: Currently supported technology

Troubleshoot: Basic related to configuration, installation and maintenance

Create & Design: Student worker schedules, basic web content

Monitor: Technologies via available pre-configured monitoring tools

Lead/Team Role: No “lead” role but may organize and train student workers

Examples of Work Performed              

Work in a collaborative environment with a team of IT professionals, contributing your experience and expertise to accomplish the strategic IT goals of Wayne State College. Performs a variety of professional duties in support of the day-to-day operations of the Network and Technology Services (NATS) department. Provides tier 2 troubleshooting of related technologies for incidents not resolved during first point of contact at the tier 1 Service Center. Assists the Client Services team members with daily operational activities supporting academic technologies including, but not limited to, the campus learning management system, video capture and management, classroom technologies, and other existing teaching and learning related technologies.

This is a full-time staff position within the Client Services team in the Network and Technology Services (NATS) Department. This position collaborates daily with NATS team members, vendors, campus employees and students. Activities performed by this position include but are not limited to the following below.

• Troubleshooting issues within the campus learning management system, classroom technologies, and other academic related systems.
• Assist with campus learning management system (Canvas) processes for term rollover.
• Assist with maintenance of academic related technology systems including, but not limited to, scheduled activities and processes, upgrades, and updating documentation.
• Provide training for existing instructional / academic technologies.
• Assist with venue support for academic related events and other campus events.
• Collaborate with supervisor, CIO, and NATS team members to coordinate and document primary and secondary responsibilities for software, hardware, process, activity, or other support requirements necessary to maintain availability of services to the campus community according to the IT Business Continuity plan.
• Mentor NATS student workers for completion of lower-level tasks that are repeatable, documented, and auditable.
• Collaborate with Client Services team, Service Center, and campus stakeholders to improve incident, problem, and request management processes.
• Provide training and support to WSC faculty and staff as needed.
• Engage IT leadership to communicate status and manage priorities regarding work assignments.
• Participate in change control processes and meetings.

Other duties as assigned that are pertinent to the goals and mission of the IT department and the college.

Required Qualifications          

Associate degree in related field or two year’s related work experience.

Preferred Qualifications         

Bachelor’s degree in related field.

Other Requirements 

Criminal Background Check

Salary Information     

Competitive, commensurate with qualifications and experience. Attractive and comprehensive fringe benefit package. Annual salary is $45,720.

FTE       

1.000

FLSA    

Exempt

Union Status  

NSCPA

Special Instructions to Applicants        

Wayne State College is seeking an IT Technician (Academic Support).

About Us

Wayne State College serves as a model of success for regional public higher education. Investments in infrastructure and facilities, expanded academic programs and partnerships, a whole-campus approach to recruitment and retention, and a commitment to strategic planning position the College as a strong member of the Nebraska State College System. More than 4,500 students rely on Wayne State for access to graduate and undergraduate degree programs in more than 130 programs of study each year, a role the College has proudly filled since its founding in 1891. Our goals are clear: continually improve retention and graduation rates, provide high-quality academic programs and campus facilities, support workforce and economic development in the region, maintain affordability and access, and manage resources for sustainability. We invite qualified applicants to join us in our important work.

EEO Statement              

The Nebraska State Colleges are equal opportunity institutions and do not discriminate against any student, employee, or applicant on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, religion, or age in employment and education opportunities. Each College has designated an individual to coordinate the Colleges’ non-discrimination efforts to comply with regulations implementing Title II of the Americans with Disabilities Act, Titles VI and VII of the Civil Rights Act, Title IX of the Education Amendments of 1972, the Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Act. Inquiries regarding non-discrimination policies and practices may be directed to the Compliance Coordinators assigned at each College and identified on each College website.

Veteran Statement      

This position is subject to Veterans Preference.